Deskside Technician I
On-siteIrvine, California, United States
Irvine, California, United StatesOn-siteFull TimeBachelors DegreeEnterprise
Full TimeBachelors DegreeEnterprise
Job Summary
Troubleshoot and repair hardware issues on end-user devices, including urgent break/fix replacements and preventative maintenance. Manage ServiceNow queues, follow up on tickets, and escalate unresolved cases to appropriate support teams or third parties. Perform comprehensive site hardware asset inventory, maintain consumable device counts, and oversee spare part and loaner pool management. Escort OEM technicians onsite for warranty repairs and facilitate third-party vendor presence for lifecycle management. Assist clients with physical support for network, datacenter, and other incidents as requested.
Required Qualifications
- Knowledge of multiple manufacturers and operating systems
- Excellent troubleshooting capability
- Ability to work in a team environment as well as independently
- Ability to communicate technical information -technical audiences
- Excellent verbal and written communication skills
- Ability to complete assignments with no supervision
- Ability to search internally/externally for support information
- Customer-oriented attitude
- Ability to travel locally and in-state to support other sites, if applicable
- Valid driver's license and proof of auto insurance, if travel is required
- Attendance and schedule adherence
- 1 year min. experience with Corporate desk side support with strong emphasis supporting Windows and MacOS and corresponding applications
- 1 year min. experience with Troubleshooting and replacing hardware on PCs and Mac laptops and desktops
- 1 year min. experience with Active Directory
- 1 year min. experience with Deploying IT equipment (Windows, Mac)
- 1 year min. experience with Imaging and staging PCs
- 1 year min. experience with Managing the equipment inventory and lifecycle
- 1 year min. experience with Migrating End User data
- 1 year min. experience with Moving in scope IT equipment
- 1 year min. experience with Collecting and coordinating disposal of in scope IT equipment
- 1 year min. experience with Facilitating third-party vendor on-site presence for Onsite Lifecycle Management
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