Deskside Tech
On-siteOak Brook, Illinois, United States
Oak Brook, Illinois, United StatesOn-siteFull Time
Full Time
Job Summary
Provide deskside support to end-users as a Single Point of Contact onsite at the client location. Diagnose and repair end-user system failures, printer and peripheral device issues, and network connectivity problems. Install and upgrade hardware and software while troubleshooting DHCP, DNS, and IP configuration protocols. Communicate technical solutions to non-technical audiences and document all service requests. Lift up to 50 lbs for equipment movement and adhere to strict attendance schedules. Join a team interfacing with a support center and customer IT staff to deliver timely resolutions.
Required Qualifications
- Two to three years of deskside support experience
- Ability to fix printers, desktops, and laptops
- Excellent troubleshooting capability
- Experience in using the following PROTOCOLS: DHCP and DNS
- Familiar with IPCONFIG and all its switches
- Bitlocker and the Bitlocker Command Console
- Experience in using troubleshooting tools such as IPCONFIG and all its switches
- Wired and wireless network experience
- Excellent history of responding to service requests and trouble incidents
- Ability to communicate technical information to non-technical audiences
- Excellent verbal and written communication skills
- Solid documentation skills
- Ability to complete assignments with minimal supervision
- Ability to search internally/externally for support information
- Team and customer-oriented attitude
- Excellent attendance and schedule adherence history
- Ability to walk and bend and perform labor-related duties of connecting computer equipment
- Ability lift to 50 lbs. when moving electronic equipment
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