Deskside Support Technician
$39,840–$67,440 year
On-siteFlorida, United States
Florida, United StatesOn-siteFull Time$39,840–$67,440 yearSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Conduct hands-on support and maintain client systems for diverse end users, including executive support, by testing and troubleshooting software upgrades, system images, and cutting-edge hardware deployments. Resolve hardware and software dilemmas across multiple device types through on-site and remote assistance, ensuring customer satisfaction while meeting XLA and SLA targets. Collaborate with internal teams and alliance partners such as Microsoft to identify modernization and automation opportunities that enhance the end-user experience and drive cost savings.
Required Qualifications
- 3+ years of experience providing IT support
- Experience working in a customer facing environment
- Strong communication skills including email, phone and in-person
- US Citizen
- Live in the United States of America
- Fully vaccinated against COVID-19 (if hired to work at a client, customer, or partner location)
Desired Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related technical field
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