Deskside Support Student
On-siteCalgary, Alberta, Canada
Job Summary
Diagnose and resolve incident and application support issues while engaging with customer and IS teams through in-person and remote interactions. Provide hands-on AV and conferencing tech support, manage the printer fleet including driver updates and asset tracking, and troubleshoot Android and iPhone devices using MDM tools. Contribute to knowledge bases with strong documentation skills and support IS projects involving testing, deployment, and geoscience room operations. Requires Windows 11, Citrix, Office 365, and ticketing system experience. The 12-month term runs January 2027 with a 5-on/2-off schedule, transitioning between part-time and full-time hours.
Required Qualifications
- Currently enrolled in 2nd, 3rd, or 4th year of an Information Systems diploma/degree
- Hands-on experience with, and an understanding of, the Windows 11 operating systems including: file systems, permissions, services and registry structures
- Remote Access: Citrix XenApp/XenDesktop
- Hardware: Printers, scanners, laptops
- Office 365: Outlook, Excel, Word, PowerPoint
- Web and remotely delivered applications
- Ticketing Systems: Remedy or similar
- Legal authorization to work in Canada with no restrictions
Desired Qualifications
- Application architectures such as standalone and client-server
- Networks and database systems including Oracle and Microsoft SQL
- Power BI, Visio, Oracle, SQL Developer or TOAD
- Digital certificates for printers
- Windows Server
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