Deskside Support Specialist
On-siteSnyder, Texas, United States
EXPIREDSnyder, Texas, United StatesOn-siteFull TimeSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Provide support to employees regarding technical inquiries by diagnosing, isolating, and resolving software, hardware, and network failures. Perform installation, configuration, upgrades, repair, and preventative maintenance on systems while thoroughly documenting cases for continuity. Create reports as needed and escalate issues to senior team members where appropriate. This role requires on-site work supporting CMH's mission and adhering to strict compliance and accreditation standards.
Required Qualifications
- Must be a high school graduate or equivalent
- Must be on site
- Support CMH's mission, vision, core values and customer service philosophy
- Adhere to the CMH Compliance Program
- Assures/maintains compliance with all accreditation, statutory and regulatory standards at the local, state, and federal levels
- Comply with all organizational policies
- Demonstrate outstanding customer service/advocacy, professionalism and integrity
- Good knowledge of endpoint computing devices
- Good organizational and planning skills
- Good interpersonal skills to resolve problems in a professional manner
- Able to prioritize cases and resolve time-sensitive issues
- Able to understand and convey terms and concepts related to technical support
- Willingness to adapt to change and support new technologies as well as policies and procedures in a positive manner
- Position may require lifting of 51-100 pounds
- Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing
- Mental demands include: alertness, analytic ability, memory, concentration, judgment, initiative, precision, creativity and communication
Desired Qualifications
- A+ and NW+ certification preferred
- Previous experience or knowledge of the following applications highly desired: Windows 10
- Previous experience or knowledge of the following applications highly desired: Microsoft Office
- Previous experience or knowledge of the following applications highly desired: Basic Network Troubleshoot Skills
- Previous experience or knowledge of the following applications highly desired: Knowledge of Smart Phones
- Previous experience or knowledge of the following applications highly desired: Understanding of Server Environments
- Previous experience or knowledge of the following applications highly desired: Telecommunications preferred
- Previous experience or knowledge of the following applications highly desired: Dragon or Voice Recognition Software preferred
- Previous experience or knowledge of the following applications highly desired: Basic Understanding of Active Directory preferred
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