Deskside support
On-siteSydney, New South Wales, Australia
Sydney, New South Wales, AustraliaOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Conduct IT support operations on client sites twice weekly, focusing on workstation, server, and LAN troubleshooting within Windows environments. Manage printer support, mobile devices, and first-level application issues while adhering to ITIL processes and Service Snow tools. Prioritize tasks under pressure, communicate effectively with global teams, and travel up to 20% of the time. Requires C1 local language proficiency for service locations, with a preference for candidates experienced in factory and office IT operations.
Required Qualifications
- Twice a week ( Mon & Thursday only )
- Technical knowledge of IT solutions including but not limited to workstation, server and LAN knowledge.
- Providing IT support on client site
- Windows OS
- Windows Server/AD basic knowledge
- Microsoft Office applications (O365)
- Basic understanding of network devices (Cisco and HP)
- Basic understanding of Network topology (TCP/IP, DNS, WINS)
- Experience managing mobile devices
- Experience managing printer support
- Experience of working in an ITIL environment
- Basic understanding of first level application support
- Strong customer service mindset
- Conduct support operations with global team and tools on a day-to-day basis
- Willingness to travel, not more than 20% of working time
- Excellent interpersonal and communication skills in verbal and written English.
- Local language requirement based on service location: grade level C1
- Good understanding of IT Service Management processes and practices
- Demonstrates a positive and productive attitude
- Manages to prioritize tasks and work under pressure
- Inspires the trust of others
- Follows organizations goals, values, policies, and procedures
- Manages competing demands, frequent changes, and uses time effectively
- Strong business understanding
- Experience on preferably several of technological domains: Servers & Storage, Communication Technology, and Managed Desktop Services
- Problem solving capabilities
- Experience of working in projects
- Experience of IT operations for Factory and Office environment
- Certifications Completed: Advantage - ITIL V3 or V4
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