Desk Clerk Program Manager
On-site · San Francisco, California, United States
Job Summary
Oversee the Desk Clerk program in accordance with THC policies and directives, including hiring, training, orientation, scheduling, and performance evaluations for Desk Clerks. Supervise Floating and On-Call Desk Clerks, ensure adherence to safety rules and policies, and drive staff accountability and development. Provide leadership and project direction, participate in department leadership, and coordinate coverage and emergency response. Collaborate with Human Resources on recruitment and onboarding, serve as main liaison with temporary staffing agencies, and maintain training calendars and compliance with health and safety standards. Maintain regular communications with Supportive Housing Managers, prepare reports, and manage multiple projects in a fast-paced environment. Requires high school degree, strong Microsoft Office skills, English proficiency, and ability to travel; background checks and TB screening required.
Required Qualifications
- High School Degree or equivalent required.
- Must have a minimum of 3 years of experience in hospitality, customer service, administrative, Desk Clerk or a related field.
- Must have a minimum of 2 years of experience in program management or training or supervising administrative or Desk Clerk staff.
- Must have a valid California Driver’s License and good driving record.
- Must have the ability to drive a 17’ van/truck.
- Must have a thorough working knowledge of Microsoft Office Suite.
- Must have the ability to produce and analyze reports and write business correspondence.
- Must have the ability to communicate clearly with a broad range of people.
- Must have the ability to read, understand, and apply language from manuals, policies, technical procedures, and instructions.
- Must have demonstrated analytical, critical thinking, and problem-solving skills.
- Must have experience in conflict resolution.
- Must have demonstrated customer service skills.
- Professional phone presence and ability to text message.
- Must read, communicate orally, and write in English.
- Must be able to manage multiple projects with limited guidance in a fast-paced environment and meet strict deadlines with excellent attention to detail.
- Must pass all post-contingency offer background checks, reference checks, and TB screening clearances.
- Experience working with diverse, low-income, homeless and/or formerly homeless population strongly preferred.
- Experience working in non-profit or public sector preferred.
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