Desk Attendant
On-siteAkron, Ohio, United States
Job Summary
Greet and assist members and guests in a professional, friendly, and welcoming manner. Answer incoming phone calls, provide accurate information, and direct calls to appropriate staff. Respond to inquiries regarding programs, services, and procedures; resolve concerns effectively and courteously. Review and manage internal communications, including email. Accurately process program registrations, including handling cash transactions. Maintain accurate and up-to-date member and guest information in the computer system. Ensure all program participants have current and accurate information on file. This part-time entry-level role offers flexible daytime, evening, weekend, and holiday shifts at a community center in Akron.
Required Qualifications
- High school diploma or GED
- Previous customer service experience preferred, but will train
- Excellent interpersonal communication and organizational skills
- Problem-solving ability and attention to detail
- Ability to multi-task in a fast-paced environment
- Flexible schedule to work daytime, evenings, weekends and holidays
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