Designated Selling Associate - Rimowa - Downtown Seattle

Job Summary

Required Qualifications

• •Valid product feedback to DM to help better the assortment received at your store
• •Continuous movement for 6-8 hours per shift
• •Frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers
• •Frequent use of hands for grasping, fine manipulation, pushing and pulling
• •Handle bulky and sometimes awkwardly shaped items
• •Reaching for and lifting these items above the head
• •Regularly lift items weighing up to 10 pounds
• •Occasionally lift items up to 25 pounds
• •Excellent communication and interpersonal skills to establish rapport with customers to cultivate relationships
• •The ability to excel in a competitive team environment
• •The ability to prioritize multiple tasks in a fast-paced environment
• •The ability to work a flexible schedule based on business needs
• •The ability to read sales reporting in relation to goals
• •Confidence with high/low price points and the ability to showcase to customers the value of the item and how it completes their entire wardrobe
• •A strong understanding of customer's holistic wardrobe and style
• •A high degree of organization, to be able to strategically follow up and advice on what they will need to complete their wardrobe

Desired Qualifications

• •Passionate about fashion
• •Enjoys working one-on-one with customers
• •Thrives in a sales environment
• •Leaders in customer service, product knowledge education, merchandising, and selling
• •Drive sales by knowing brand performance
• •Cultivate relationships with both existing and new customers
• •Educate peers on brand trends, product knowledge, and style
• •Seek fashion and product knowledge, including attending meetings and trainings, to build your expertise
• •Build relationships with other DSAs, Stylists, and surrounding departments by conducting DSA-run product knowledge meetings
• •Drive predictable business through appointment-based selling during event and non-event timeframes
• •Work with the team to keep the department customer ready, which means stocking, re-merchandising, display, price markdowns, merchandise transfers and cleaning
• •Grow sales by opening new Nordstrom Rewards program accounts
• •Set and achieve sales goals, for both in-store and digital selling with effective use of selling tools (inclusive of text and social media), and reservations
• •Give the best service to our customers on their terms, which may require all employees to be flexible and open to occasionally performing work/duties in a department (or Brand) other than the one you were hired into
• •Provide honest and confident feedback to customers about style, fit and the value the piece will bring to their wardrobe
• •Build lasting relationships with customers