Design Software Support Agent
$55,000–$65,000 year
On-siteVirginia Beach, Virginia, United States
Job Summary
Assist, implement, and maintain policies, procedures, and associated plans for design software administration across the enterprise. Set up, configure, and start design software, suggest appropriate hardware, and address relevant requirements for Autodesk and Bentley platforms. Analyze and resolve user design software issues in a timely fashion, assist with migrating projects to newer software versions, and enforce design standards regarding layering, dimensioning, and BIM/CIM. Provide technical support and troubleshooting within design applications, and assist with preparation of training sessions and teaching materials. This role supports the Design Center of Excellence at Johnson, Mirmiran & Thompson, a top-ranked employee-owned consulting firm.
Required Qualifications
- Certification or equivalent working experience in industry-standard design software
- Degree in engineering, Information Technology, or a design-related field
- 2 years minimum experience with Autodesk Civil 3D, Bentley OpenX Design products or other engineering, architecture or construction software packages
- Working knowledge of design and plan preparation procedures, best practices, and tools
Desired Qualifications
- Experience with Autodesk Revit, various Autodesk products, OpenRoads Designer, OpenBridge Modeler, or various Bentley products
- Associate or bachelor's degree in engineering, architecture, computer science, technology, or related field
- Proficiency in Bentley and/or Autodesk CADD products
- Proficiency in ProjectWise and/or Autodesk Construction Cloud (ACC)
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