Design & Production Services Associate
$41,870–$46,051 year
On-siteHarlingen, Texas, United States
Harlingen, Texas, United StatesOn-siteFull Time$41,870–$46,051 yearEntry LevelEDUCATIONLarge
Full TimeEntry LevelLargeEDUCATION
Job Summary
Coordinate customer service requests, print production activities, and graphic design support to ensure efficient workflows and timely project completion. Prepare and verify files for print production while maintaining organized records, inventory, and administrative documentation. Collaborate with internal stakeholders and external vendors to manage project logistics, resolve routine production issues, and implement operational enhancements. Serve as the primary point of contact for inquiries, explaining available services, timelines, and processes to internal and external customers.
Required Qualifications
- Associate's degree in Communications, Marketing, Business, Graphic Design, or a related field
- Two years of experience in customer service, print production, graphic design support, office administration, service coordination, or a related operational support environment
- Experience supporting print production, project coordination, administrative operations, or customer service activities
- Experience using Microsoft Office and standard office technology to support administrative and production functions
- Ability to provide courteous, responsive, and professional customer service
- Ability to organize multiple service requests, priorities, and deadlines in a fast-paced environment
- Ability to prepare and review production files for accuracy and quality
- Ability to maintain organized records, inventory, and administrative documentation
- Ability to communicate effectively with customers, vendors, and team members
- Ability to coordinate production schedules and support daily office operations
- Ability to identify routine process improvements that enhance service delivery and operational efficiency
- Ability to demonstrate TSTC's Core Values of Excellence, Accountability, Service, and Integrity
- Ability to work in an office and print production environment
- Ability to lift or move printed materials and supplies consistent with normal production operations
- Periodic travel between TSTC locations
- Ability to complete the federal Employment Eligibility Verification I-9 form
- Ability to present acceptable and original documents to prove identity and authorization to work in the United States
- Ability to pass a criminal history background check
- Ability to work non-exempt hours eligible for overtime
Desired Qualifications
- Bachelor's degree in Communications, Marketing, Business, Graphic Design, or a related field
- Three years of experience supporting print production, creative services, customer service, or office operations
- Experience working with print vendors, production equipment, or production management systems
- Experience supporting marketing, communications, or creative services operations within higher education or a similar organizational environment
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