Design Associate
$45,000–$65,000 year
On-siteRichmond, Virginia, United States
Job Summary
Guide high-end clients through premium sales experiences by curating luxury looks and creating inspired spaces with world-class furniture and décor. Execute the La-Z-Boy selling process to drive store and design program sales goals, including conducting professional home consultations to present customized room designs with sample fabrics, furniture, and accessory recommendations. Maximize store promotions and marketing initiatives while maintaining strong product knowledge of existing and new lines. Provide exceptional customer service by handling inquiries, resolving complaints, and ensuring positive experiences through effective use of the Podium system for follow-ups. Maintain visual store appearance by managing showroom displays, tagging products, and supporting floor moves, while accurately completing daily On-Point system logs and order information.
Required Qualifications
- High School Diploma or equivalent
- Ability to lift and/or carry up to 50 pounds
- Ability to stand for long periods of time
- Ability to pass background and drug screen
- Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint
- Ability to work the schedule and hours dictated by business needs
- Ability to work evenings, weekends and holidays as required
- Ability to effectively and productively with others as a team
- Ability to effectively manage time and conflicting priorities
- Strong attention to detail
- Ability to effectively communicate, build rapport, and positively influence
- Demonstrated persuasion and negotiation skills
- Ability to effectively and productively with others as a team
Desired Qualifications
- Previous selling experience and ability to close a sale strongly preferred
- Bachelor's degree in Business or a related field
- Experienced in sales or retail (luxury experience = a major plus)
- Experience with the La-Z-Boy Design program
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