Design and Sales Consultant
$52,500–$120,000 year
On-siteCosta Mesa, California, United States
Job Summary
Provide expert product selection assistance and design services to showroom customers in-store and at their locations. Sell and conduct in-home design consultations for kitchens and bathrooms while articulating value propositions to engage clients. Determine customer needs, direct them to appropriate products, and overcome objections to close sales. Build long-term relationships to generate referrals and repeat business. Develop knowledge of product lines and leverage company technology to review specifications and availability. Use sales reports and forecasting tools to meet targets, follow up on leads, and enter orders and bids. Process returns and refunds per policy, maintain showroom cleanliness and stock, and attend industry events for trend updates. Successfully complete required safety training and perform other assigned duties.
Required Qualifications
- 2+ years of experience in plumbing design and sales
- Read, write, speak and understand English
- Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals
- Successfully complete required safety and compliance training programs as assigned
- We are a drug free workplace. Employment is contingent upon pre-employment drug screening
Desired Qualifications
- Knowledge of products sold in the showroom preferred
- Experience working with luxury, high end products and customers
- Be knowledgeable of kitchen and bath design trends
- Have experience with architectural blueprints and have a strong sense of aesthetics
- Effectively use Microsoft Office software (Outlook, Word) to communicate via email, to maintain customer contact files and appointment calendars, and to create and analyze reports
- Demonstrate outstanding customer service and verbal/telephone communications skills
- Demonstrate a deep product knowledge related to kitchen/bath trends to be able to answer customer questions and identify opportunities to upsell or cross sell
- Be able to overcome objections by understanding customer needs, providing targeted solutions, and closing the sale
- Be able to build influential relationships and trust with key vendor partners
- Be able to build positive working relationships and inspire teamwork with co-workers
- Be able to plan, organize, and multi-task
- Be able to learn and operate the computer related systems used to process orders
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