Deputy Manager

Deputy Manager role focused on executing processes and driving team performance against client contract metrics. Responsibilities include leading pre-shift briefings, documenting huddle outcomes, sharing weekly/monthly performance data with the client, conducting RCA to improve quality, preparing presentations for management, collaborating with internal stakeholders to ensure flawless delivery, coordinating with WFM on forecasted headcount, organizing team engagement activities, identifying opportunities for automation, coaching low performers, identifying training needs for new joiners, and delivering process trainings to bridge capability gaps. The role requires stakeholder management, ensuring adherence to delivery standards, and driving continuous improvement across the account through coaching, data-driven reviews, and escalation support. Mandatory skills include L&P Policy Acquisition & Servicing, with 5-8 years of experience expected.