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WNSPosted 2 weeks ago

Deputy Manager - HR

On-siteDurban, KwaZulu-Natal, South Africa

Full TimeEnterpriseOutsourcing/Offshoring

Job Summary

Conduct recruitment for bulk and leadership placements, manage employee induction and on-boarding, and resolve new hire queries proactively to reduce early attrition. Partner with Operations to implement performance appraisals, manage probation periods, and conduct exit interviews while identifying retention barriers. Reduce attrition through regular skip meetings, one-on-ones, and team engagements, then report on trends and assist with redeployment. Compile HR analytics to optimize decision-making, maintain accurate documentation, and contribute to the People Plan and operational projects. Ensure compliance with South African labour legislation while leveraging Microsoft packages for administration.

Required Qualifications

  • Proven experience in an HR Generalist role
  • Experience in Employee Relations
  • Experience in HR Administration
  • Experience in HR Analytics
  • Recruitment & selection for bulk positions (including exposure to competency-based selection tools)
  • Induction & On-boarding
  • Employee Engagement
  • A solid working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook)
  • A sound working knowledge of all SA labour legislation

Desired Qualifications

  • HR experience in contact centres within the BPO industry

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