Deputy Manager - Customer Service and Order Management

Serve as the primary point of contact for customers, delivering a seamless and proactive service experience throughout the order lifecycle. Build trusted relationships by understanding business needs and anticipating challenges, then proactively communicate order status, shipment milestones, and risks to provide solutions before issues impact the customer. Resolve concerns promptly with a sense of ownership, ensuring timely closure and high satisfaction while coordinating across Sales, Planning, Logistics, Finance, and Banking partners. Drive first-contact resolution to minimize delays and reduce follow-up needs, ensuring error-free documentation and timely shipment execution. Support complex export transactions by providing expert guidance on Letter of Credit requirements and documentation, verifying LC details against contracts and identifying discrepancies before shipment. Coordinate with banking partners regarding LC terms, document presentation, and payment realization to ensure compliance with UCP 600 guidelines and achieve timely payment.