Deputy Director, Operations
On-siteKuala Lumpur, Kuala Lumpur, Malaysia
Job Summary
Lead and manage payment operations, customer operations, and support functions while developing operational strategy aligned with company growth. Oversee end-to-end payment processing, transaction monitoring, settlements, and dispute management to ensure high system availability. Partner with Compliance and Risk teams to establish controls, lead incident investigations, and support regulatory audits. Drive process improvement, automation, and workforce planning to enhance efficiency and service reliability. Collaborate with Product, Technology, and Finance teams to optimize service delivery and maintain operational excellence in a fast-paced fintech environment.
Required Qualifications
- Bachelor's degree in Business, Finance, Economics, Operations Management, or a related field
- 10+ years of experience in operations, payments, fintech, banking, or financial services
- 5+ years of leadership experience managing operational teams
- Strong understanding of payment ecosystems, transaction processing, settlement flows, card schemes, digital payments, and operational controls
- Experience building and scaling operational processes in a high-growth environment
- Proven track record of driving process improvement and operational excellence initiatives
- Strong analytical, problem-solving, and decision-making skills
- Excellent stakeholder management and communication abilities
Desired Qualifications
- Experience in regulated financial institutions, fintechs, payment processors, or acquiring businesses
- Familiarity with payment networks, banking integrations, and cross-border payment operations
- Experience implementing automation, workflow tools, and operational analytics platforms
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