RichemontPosted 3 weeks ago

Deputy Director of Operations and Care Service - Mansion Fifth Avenue

RichemontPosted 3 weeks ago

$200,000–$220,000 year

On-siteNew York, United States

New York, United StatesOn-siteFull Time$200,000–$220,000 yearSenior LevelEnterprise

Full TimeSenior LevelEnterprise

Job Summary

Oversee all aspects of care service operations, inventory management, and after-sales compliance to ensure flawless execution aligned with luxury brand standards. Lead the team by spending 50% of the day on the floor to identify blocks, pre-emptively handle escalations, and maintain top-tier client and employee experiences. Develop streamlined processes, partner with HR and workshop managers to optimize workflows, and manage administrative tasks including payroll, scheduling, and performance reviews. Collaborate cross-functionally with sales, merchandising, and security to uphold strict policies and drive continuous improvement based on client satisfaction data.

Required Qualifications

Proven track record in luxury goods operations
Inventory management experience
Strong compliance background
Ability to deliver a superior client experience
Exceptional people skills
Strong floor presence
Ability to inspire, engage and motivate a large team
Experience overseeing care service operations
Experience managing inventory
Experience managing after-sales operations
Experience ensuring compliance
Experience maintaining quality and efficiency standards
Experience upholding company reputation
Experience serving as a senior leader
Experience identifying gaps in process
Experience building stronger processes
Experience preparing boutiques for audits
Experience leading follow-up action plans
Experience partnering with boutique management
Experience communicating master boutique schedules
Experience developing long term visions for events, training, and visitors
Experience liaising with other boutiques and departments
Experience liaising with Richemont security
Experience upholding strict security policies
Experience spending 50% of working day on the floor
Experience connecting with leaders, team members and clients
Experience identifying blocks and pre-emptively handling potential escalations
Experience partnering with HR
Experience identifying development opportunities
Experience supporting dynamic people management
Experience ensuring employee experience
Experience consulting with RTC, CRC and supporting workshops
Experience collaborating with boutique watchmakers
Experience collaborating with other boutique directors, managers, and teams
Experience ensuring alignment and consistency in CS related activities
Experience assisting clients with the sales and service of Cartier products
Experience monitoring and analyzing client satisfaction surveys
Experience identifying trends in client satisfaction surveys
Experience implementing strategies for continuous improvement
Experience collaborating cross-functionally with sales, learning and development and retail teams
Experience ensuring seamless integration of care services within the broader client journey
Experience partnering with Director of Merchandising and Workshop Manager
Experience discussing workflows and client related opportunities
Experience optimizing simplicity and quicker timelines for clients
Experience exhibiting strong abilities to de-escalate and handle challenging client interactions
Experience limiting the number of escalations sent to General Director and Executive Committee
Experience motivating and supporting operations and care service staff
Experience offering guidance and assistance by being a visible on the floor leader
Experience leading by example on development and genuine care of employees
Experience conducting team meetings
Experience ensuring staff is aware of tasks, targets and opportunities
Experience communicating and updating clear expectations
Experience partnering with the talent team
Experience actively recruiting and maintaining talent pipeline
Experience looking for new profiles that will elevate the experience for the clients journey
Experience partnering with management and through floor observation and team discussions
Experience identifying training needs and coaching opportunities for staff
Experience guiding the performance management process of the team
Experience conducting regularly scheduled individual meetings with operations staff
Experience assessing potential
Experience proposing development opportunities
Experience performing administrative and HR tasks including scheduling, payroll and overtime management
Experience creating a positive and united work environment amongst all staff
Experience spotting coaching and management of spoken and written communication
Experience managing peer interactions
Experience managing and developing team
Experience conducting team meetings
Experience identifying training needs
Experience coaching staff
Experience managing performance reviews
Experience conducting individual meetings
Experience managing payroll
Experience managing overtime
Experience managing scheduling
Experience managing talent pipeline
Experience recruiting staff
Experience coaching staff
Experience managing communication
Experience managing team meetings
Experience managing performance management
Experience managing individual meetings
Experience managing administrative tasks
Experience managing HR tasks
Experience managing payroll
Experience managing overtime
Experience managing scheduling
Experience managing talent
Experience managing recruitment
Experience managing development
Experience managing coaching
Experience managing communication
Experience managing peer interactions
Experience managing client interactions
Experience managing escalations
Experience managing security policies
Experience managing boutique schedules
Experience managing events
Experience managing training
Experience managing visitors
Experience managing workshops
Experience managing watchmakers
Experience managing cross-functional teams
Experience managing sales
Experience managing learning and development
Experience managing retail teams
Experience managing client journey
Experience managing merchandising
Experience managing client satisfaction surveys
Experience managing trends
Experience managing strategies
Experience managing continuous improvement
Experience managing inventory turnover
Experience managing client satisfaction survey scores
Experience managing employee survey results
Experience managing operational efficiency
Experience managing precision and quality
Experience managing client experience
Experience managing employee experience
Experience managing compliance
Experience managing logistical tasks
Experience managing documentation
Experience managing store procedures
Experience managing brand requirements
Experience managing legal requirements
Experience managing audit preparation
Experience managing follow-up action plans
Experience managing process gaps
Experience managing process building
Experience managing boutique preparation
Experience managing boutique management
Experience managing master boutique schedules
Experience managing long term visions
Experience managing events
Experience managing training
Experience managing visitors
Experience managing boutique directors
Experience managing managers
Experience managing teams
Experience managing CS activities
Experience managing Cartier products
Experience managing sales
Experience managing service
Experience managing client satisfaction
Experience managing trends
Experience managing strategies
Experience managing continuous improvement
Experience managing cross-functional collaboration
Experience managing sales teams
Experience managing learning teams
Experience managing development teams
Experience managing retail teams
Experience managing client journey
Experience managing care services
Experience managing workshop operations
Experience managing boutique needs
Experience managing workflows
Experience managing client opportunities
Experience managing simplicity
Experience managing timelines
Experience managing de-escalation
Experience managing challenging interactions
Experience managing escalations
Experience managing General Director
Experience managing Executive Committee
Experience managing staff motivation
Experience managing staff support
Experience managing staff guidance
Experience managing staff assistance
Experience managing visible leadership
Experience managing floor presence
Experience managing development
Experience managing genuine care
Experience managing employee care
Experience managing team meetings
Experience managing staff awareness
Experience managing tasks
Experience managing targets
Experience managing opportunities
Experience managing clear expectations
Experience managing updates
Experience managing talent partnerships
Experience managing recruitment
Experience managing talent pipeline
Experience managing new profiles
Experience managing client experience
Experience managing client journey
Experience managing floor observation
Experience managing team discussions
Experience managing training needs
Experience managing coaching opportunities
Experience managing staff coaching
Experience managing performance management
Experience managing team performance
Experience managing individual meetings
Experience managing operations staff
Experience managing potential assessment
Experience managing development proposals
Experience managing partnerships
Experience managing boutique management
Experience managing HR partnerships
Experience managing Talent team partnerships
Experience managing performance reviews
Experience managing biannual reviews
Experience managing annual reviews
Experience managing administrative tasks
Experience managing HR tasks
Experience managing scheduling
Experience managing payroll
Experience managing overtime
Experience managing work environment
Experience managing staff unity
Experience managing staff positivity
Experience managing staff communication
Experience managing spoken communication
Experience managing written communication
Experience managing peer interactions
Experience managing client experience excellence
Experience managing operational excellence
Experience managing client experience
Experience managing employee experience
Experience managing brand standards
Experience managing luxury standards
Experience managing operational leadership
Experience managing continuous improvement
Experience managing streamlined processes
Experience managing operational efficiency
Experience managing precision
Experience managing quality
Experience managing client experience
Experience managing employee experience
Experience managing top of mind
Experience managing compliance
Experience managing fluidity
Experience managing administrative tasks
Experience managing logistical tasks
Experience managing documentation
Experience managing store procedures
Experience managing brand compliance
Experience managing legal compliance
Experience managing audit preparation
Experience managing follow-up
Experience managing action plans
Experience managing process gaps
Experience managing process building
Experience managing process identification
Experience managing process strengthening
Experience managing boutique preparation
Experience managing boutique management
Experience managing master schedules
Experience managing long term visions
Experience managing events
Experience managing training
Experience managing visitors
Experience managing cross-functional collaboration
Experience managing alignment
Experience managing consistency
Experience managing CS activities
Experience managing Cartier products
Experience managing sales
Experience managing service
Experience managing client satisfaction
Experience managing trends
Experience managing strategies
Experience managing continuous improvement
Experience managing cross-functional collaboration
Experience managing sales teams
Experience managing learning teams
Experience managing development teams
Experience managing retail teams
Experience managing client journey
Experience managing care services
Experience managing workshop operations
Experience managing boutique needs
Experience managing workflows
Experience managing client opportunities
Experience managing simplicity
Experience managing timelines
Experience managing de-escalation
Experience managing challenging interactions
Experience managing escalations
Experience managing General Director
Experience managing Executive Committee
Experience managing staff motivation
Experience managing staff support
Experience managing staff guidance
Experience managing staff assistance
Experience managing visible leadership
Experience managing floor presence
Experience managing development
Experience managing genuine care
Experience managing employee care
Experience managing team meetings
Experience managing staff awareness
Experience managing tasks
Experience managing targets
Experience managing opportunities
Experience managing clear expectations
Experience managing updates
Experience managing talent partnerships
Experience managing recruitment
Experience managing talent pipeline
Experience managing new profiles
Experience managing client experience
Experience managing client journey
Experience managing floor observation
Experience managing team discussions
Experience managing training needs
Experience managing coaching opportunities
Experience managing staff coaching
Experience managing performance management
Experience managing team performance
Experience managing individual meetings
Experience managing operations staff
Experience managing potential assessment
Experience managing development proposals
Experience managing partnerships
Experience managing boutique management
Experience managing HR partnerships
Experience managing Talent team partnerships
Experience managing performance reviews
Experience managing biannual reviews
Experience managing annual reviews
Experience managing administrative tasks
Experience managing HR tasks
Experience managing scheduling
Experience managing payroll
Experience managing overtime
Experience managing work environment
Experience managing staff unity
Experience managing staff positivity
Experience managing staff communication
Experience managing spoken communication
Experience managing written communication
Experience managing peer interactions
Experience managing client experience excellence
Experience managing operational excellence
Experience managing client experience
Experience managing employee experience
Experience managing brand standards
Experience managing luxury standards
Experience managing operational leadership
Experience managing continuous improvement
Experience managing streamlined processes
Experience managing operational efficiency
Experience managing precision
Experience managing quality
Experience managing client experience
Experience managing employee experience
Experience managing top of mind
Experience managing compliance
Experience managing fluidity
Experience managing administrative tasks
Experience managing logistical tasks
Experience managing documentation
Experience managing store procedures
Experience managing brand compliance
Experience managing legal compliance
Experience managing audit preparation
Experience managing follow-up
Experience managing action plans
Experience managing process gaps
Experience managing process building
Experience managing process identification
Experience managing process strengthening
Experience managing boutique preparation
Experience managing boutique management
Experience managing master schedules
Experience managing long term visions
Experience managing events
Experience managing training
Experience managing visitors
Experience managing cross-functional collaboration
Experience managing alignment
Experience managing consistency
Experience managing CS activities
Experience managing Cartier products
Experience managing sales
Experience managing service
Experience managing client satisfaction
Experience managing trends
Experience managing strategies
Experience managing continuous improvement
Experience managing cross-functional collaboration
Experience managing sales teams
Experience managing learning teams
Experience managing development teams
Experience managing retail teams
Experience managing client journey
Experience managing care services
Experience managing workshop operations
Experience managing boutique needs
Experience managing workflows
Experience managing client opportunities
Experience managing simplicity
Experience managing timelines
Experience managing de-escalation
Experience managing challenging interactions
Experience managing escalations
Experience managing General Director
Experience managing Executive Committee
Experience managing staff motivation
Experience managing staff support
Experience managing staff guidance
Experience managing staff assistance
Experience managing visible leadership
Experience managing floor presence
Experience managing development
Experience managing genuine care
Experience managing employee care
Experience managing team meetings
Experience managing staff awareness
Experience managing tasks
Experience managing targets
Experience managing opportunities
Experience managing clear expectations
Experience managing updates
Experience managing talent partnerships
Experience managing recruitment
Experience managing talent pipeline
Experience managing new profiles
Experience managing client experience
Experience managing client journey
Experience managing floor observation
Experience managing team discussions
Experience managing training needs
Experience managing coaching opportunities
Experience managing staff coaching
Experience managing performance management
Experience managing team performance
Experience managing individual meetings
Experience managing operations staff
Experience managing potential assessment
Experience managing development proposals
Experience managing partnerships
Experience managing boutique management
Experience managing HR partnerships
Experience managing Talent team partnerships
Experience managing performance reviews
Experience managing biannual reviews
Experience managing annual reviews
Experience managing administrative tasks
Experience managing HR tasks
Experience managing scheduling
Experience managing payroll
Experience managing overtime
Experience managing work environment
Experience managing staff unity
Experience managing staff positivity
Experience managing staff communication
Experience managing spoken communication
Experience managing written communication
Experience managing peer interactions
Experience managing client experience excellence
Experience managing operational excellence
Experience managing client experience
Experience managing employee experience
Experience managing brand standards
Experience managing luxury standards
Experience managing operational leadership
Experience managing continuous improvement
Experience managing streamlined processes
Experience managing operational efficiency
Experience managing precision
Experience managing quality
Experience managing client experience
Experience managing employee experience
Experience managing top of mind
Experience managing compliance
Experience managing fluidity
Experience managing administrative tasks
Experience managing logistical tasks
Experience managing documentation
Experience managing store procedures
Experience managing brand compliance
Experience managing legal compliance
Experience managing audit preparation
Experience managing follow-up
Experience managing action plans
Experience managing process gaps
Experience managing process building
Experience managing process identification
Experience managing process strengthening
Experience managing boutique preparation
Experience managing boutique management
Experience managing master schedules
Experience managing long term visions
Experience managing events
Experience managing training
Experience managing visitors

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