Deposit Services Team Lead
$43,680–$56,160 year
On-site · Glens Falls, New York, United States
Job Summary
Deposit Services Team Lead role focusing on training and cross-training department staff, reviewing and auditing daily work for accuracy and compliance, performing deposit services and item processing as needed, and providing operational support to the branch network. Responsibilities include leading training, writing procedures, coordinating team scheduling, identifying and resolving errors, preparing management reports, ensuring regulatory/compliance adherence (SOX controls, NACHA, Regulation E), and driving efficiencies and customer service improvements. Requires ability to train staff, map workflows, communicate effectively with customers and colleagues, and manage data for audits and projects. Bachelor's degree or equivalent experience preferred with ~4 years in office management or banking, and strong knowledge of banking regulations and MS Office applications.
Required Qualifications
- Bachelor's degree or equivalent experience preferred
- 4 years of experience in office management field, banking or related experience preferred
- Thorough knowledge of banking rules and regulations pertaining to deposit accounts and NACHA rules and Regulation E preferred
- Proven skill in identifying, analyzing, and providing resolution to problems
- Ability to collaborate with and direct others to achieve goals and provide superior service
- Quality communication skills, both written and verbal; comfortable communicating with customers, co-workers, and management
- Excellent organizational skills: map/follow workflows, prioritize tasks, meet strict deadlines
- Proficient in Microsoft Office Suite: Word, Excel, Outlook, PowerPoint
Additional Requirements
- Equal Opportunity Employer statement included in posting
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