Deposit Services Manager
On-siteBowie, Texas, United States
Bowie, Texas, United StatesOn-siteFull Time
Full Time
Job Summary
Lead and manage the Deposit Services department, overseeing daily operations including account research, exception processing, government and tax reporting, and branch support. Establish performance expectations, coach the team, and drive continuous improvement while ensuring strict compliance with regulations like Regulation E, NACHA, and BSA/AML requirements. Monitor operational risks, support audits, and maintain departmental policies to deliver accurate, customer-focused service. Collaborate with branch leadership and vendors to align with the Bank's strategic growth objectives.
Required Qualifications
- Minimum five (5) years of progressive banking operations experience
- Minimum three (3) years of leadership or management experience
- Demonstrated experience managing deposit operations, ACH processing, wire support, account maintenance, return items, exception processing, and related operational functions
- Experience supporting audits, regulatory examinations, compliance requirements, and operational controls
- Bachelor's degree in business administration, Finance, Accounting, Banking, Operations Management, or a related field
- Strong knowledge of deposit operations, ACH, wire transfers, account maintenance, exception processing, and related back-office banking functions
- Working knowledge of NACHA Operating Rules, Regulation E, Regulation CC, UCC, Check 21, OFAC, BSA/AML operational requirements, and other applicable banking regulations
- Familiarity with digital banking platforms, electronic payments, and core banking systems
- Proficiency with Microsoft Office applications, particularly Excel, Word, Outlook, and reporting tools
- Strong analytical, problem-solving, organizational, and decision-making skills
- Excellent verbal, written, presentation, and interpersonal communication abilities
- Ability to analyze operational data and leverage reporting to support informed decision-making and continuous improvement
- Strong leadership and coaching abilities
- Customer-focused and service-oriented
- Collaborative and team oriented
- Self-motivated and dependable
- Strong organizational and time-management skills
- Sound judgment and decision-making ability
- Analytical and detail oriented
- Adaptable and able to manage change effectively
- Positive attitude and ability to build strong relationships
- Close vision, distance vision, and the ability to adjust focus
- Ability to concentrate, analyze information, work at a computer for extended periods, manage multiple priorities, and perform detailed work with accuracy
Desired Qualifications
- Equivalent combinations of education, industry certifications, banking experience, and leadership experience
- Experience leading process improvements, workflow redesign, operational efficiency initiatives, or technology implementations
- Community banking experience
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