Deposit Operations Service Representative
On-siteHonesdale, Pennsylvania, United States
Honesdale, Pennsylvania, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Respond to internal and external customer service inquiries, directing calls to appropriate bank service partners for successful processing. Process daily exception items, overdrafts, stop payments, chargeback returns, and debit card maintenance while ensuring requests meet required timelines and regulatory policies. Perform deposit and card processing functions including customer verifications, document research, legal item reviews, and document imaging. Assist Community Offices and back-office personnel in providing first-class customer support. High School Diploma required; prior banking experience preferred.
Required Qualifications
- High School Diploma or equivalency
Desired Qualifications
- Good communication, organizational, and interpersonal skills
- Moderate to advanced computer skills including knowledge of Microsoft Office, Teams, Word, and Excel
- Effective verbal and written communication skills
- Good interpersonal skills
- Ability to multi-task in a team-based environment
- Knowledge of banking deposit regulations, forms, and documents
- Prior banking, financial, deposit, and/or teller experience
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