Deposit Operations Manager (VP)
On-siteKansas City, Missouri, United States
Job Summary
Oversee daily deposit operations functions including ACH processing, wire transfers, check processing, ATM/debit card support, online/mobile banking, account maintenance, NSF/overdraft processing, stop payments, remote deposit capture, and positive pay services. Supervise and develop a team of Deposit Operations employees by assigning workflows, conducting performance evaluations, and fostering a collaborative culture. Serve as the key liaison with the core banking system provider and internal departments to ensure operational efficiency, regulatory compliance, and customer service excellence. Manage operational systems support, troubleshooting, upgrades, and document retention procedures while monitoring fraud trends and implementing risk mitigation practices. Assist with audits, prepare operational reports for senior management, and participate in system upgrades and budgeting initiatives.
Required Qualifications
- Minimum of 5 years of banking operations experience, including supervisory experience
- Strong knowledge of deposit operations, ACH, wire processing, escheatment, records retention, and banking regulations
- Experience working with core banking systems, digital banking platforms, and document imaging systems
- Strong analytical, organizational, and problem-solving skills
- Excellent communication and leadership abilities
- Proficiency in Microsoft Office applications, including Excel and Word
- Ability to sit for extended periods of time
- Ability to use standard office equipment including computers and telephones
- Occasional lifting of up to 25 pounds may be required
Desired Qualifications
- Associates or Bachelor's degree in Business, Finance, Accounting, or related field preferred
- Knowledge of community banking operations and customer service philosophy
- Experience with process improvement and operational efficiency initiatives
- Ability to manage multiple priorities in a deadline-driven environment
- High attention to detail and commitment to accuracy
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