Deposit Operations Assistant Manager
$60,000–$80,000 year
On-siteBoston, Massachusetts, United States
Job Summary
Oversee daily deposit operations including EFT processing, ACH, wire transfers, and ATM/Debit card workflows while managing claims, disputes, and settlements. Assist the department manager in monitoring new procedures, analyzing fraud trends, and ensuring compliance with Federal, State, and network regulations. Manage vendor relationships, review card disclosures, and maintain internal controls to mitigate risk. Handle escalated member inquiries, troubleshoot account issues, and ensure GL reconciliations and daily deadlines are met. Schedule staff meetings, conduct performance reviews, and coach direct reports to drive team efficiency. Provide monthly activity reports and verify HR coding for time off and attendance. Work a rotating Monday through Saturday schedule.
Required Qualifications
- Minimum five (5) years' experience working in financial services
- Minimum three (3) years' experience in management or leadership role
- Bachelor's degree required or equivalent working experience
- Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators
- Must be capable of regular, reliable, and timely attendance
- Must be able to work rotating schedule of Monday through Saturday
Desired Qualifications
- Experience in Back-office Operations preferred
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