Deployment Success Manager

Job Summary

Required Qualifications

• •Bachelor's degree
• •A track record of driving operational outcomes in complex environments
• •Strong analytical and quantitative horsepower
• •Practical comfort with technical tools
• •Demonstrated AI fluency
• •Clear, calibrated communication with technical and non-technical stakeholders
• •Ownership maturity
• •Background in mortgage servicing, financial services, healthcare, government, or another regulated, operationally intense industry
• •Prior exposure to post-implementation success, workflow design, staffing model development, or business reviews at scale

Desired Qualifications

• •Past startup experience
• •Experience from servicing operations
• •Experience from enterprise implementation
• •Experience from customer success in complex environments
• •Experience from strategy consulting
• •Experience from banking
• •Experience from Chiefs of Staff
• •Experience from product or business operations
• •Experience from other intense regulated-industry environments
• •Ability to teach yourself new tools
• •Comfort being both strategic and extremely low-level in the same week
• •Ability to communicate clearly with client executives, operators, engineers, and internal partners
• •Care about durable client outcomes
• •Ability to move fast without becoming sloppy
• •Ability to hold a room of senior client leaders and still go low-level enough to shadow an operator, debug a workflow, or query the warehouse
• •Ability to manage people with a pod that gets sharper
• •Ability to repeatedly be handed messy, important operational problems after the launch and found a way to make things actually work
• •Restlessness around operational ambiguity
• •Comfort with technical ambiguity, data messiness, or learning tools like SQL and AI agents quickly
• •Ability to synthesize, recommend, commit, and defend decisions with evidence
• •Ability to build alignment without hiding behind consensus
• •Ability to figure out what is true and make the right call under ambiguity
• •Ability to drive the work until the client's operation works in the real world
• •Ability to monitor operational health, diagnose root causes, and rebuild processes around ValonOS capabilities
• •Ability to identify opportunities for growth, efficiency, and commercial expansion
• •Ability to develop and maintain staffing models grounded in ValonOS data
• •Ability to drive adoption of new products and surface upsell opportunities
• •Ability to serve as a two-way conduit between clients and R&D
• •Ability to perform discovery, surface gaps and feedback, and ensure successful adoption of shipped features
• •Ability to build and monitor operational health dashboards
• •Ability to investigate root causes through data and direct shadowing
• •Ability to facilitate client development of new SOPs and operating processes
• •Ability to operate as a proactive safe-hands backstop
• •Ability to own the ongoing business-unit-level client relationship
• •Ability to develop a deep understanding of each client's business and operating model
• •Ability to co-develop solutions with clients to close gaps
• •Ability to stay accountable until the client's operators are running sustainably
• •Ability to walk into a domain you do not understand, build a working model quickly, find the data and people who matter, and drive an operational outcome
• •Ability to shift from firefighting client escalations to proactive safe-hands and early signal from dashboards
• •Ability to create clarity anyway when there is incomplete data, undocumented legacy behavior, tense tradeoffs, and unclear ownership
• •Ability to use coding agents and in-house AI tooling
• •Ability to extend these tools and inform engineers on what to build next
• •Ability to write the playbook for a new function
• •Ability to be energized by incomplete context
• •Ability to hold a room of senior client leaders and still go low-level enough to shadow an operator, debug a workflow, or query the warehouse
• •Ability to manage people with a pod that gets sharper
• •Ability to repeatedly be handed messy, important operational problems after the launch and found a way to make things actually work
• •Restlessness around operational ambiguity
• •Ability to teach yourself new tools
• •Comfort being both strategic and extremely low-level in the same week
• •Ability to communicate clearly with client executives, operators, engineers, and internal partners
• •Care about durable client outcomes
• •Ability to move fast without becoming sloppy
• •Ability to hold a room of senior client leaders and still go low-level enough to shadow an operator, debug a workflow, or query the warehouse
• •Ability to manage people with a pod that gets sharper
• •Ability to repeatedly be handed messy, important operational problems after the launch and found a way to make things actually work
• •Restlessness around operational ambiguity
• •Ability to teach yourself new tools
• •Comfort being both strategic and extremely low-level in the same week
• •Ability to communicate clearly with client executives, operators, engineers, and internal partners
• •Care about durable client outcomes
• •Ability to move fast without becoming sloppy
• •Ability to hold a room of senior client leaders and still go low-level enough to shadow an operator, debug a workflow, or query the warehouse
• •Ability to manage people with a pod that gets sharper
• •Ability to repeatedly be handed messy, important operational problems after the launch and found a way to make things actually work
• •Restlessness around operational ambiguity
• •Ability to teach yourself new tools
• •Comfort being both strategic and extremely low-level in the same week
• •Ability to communicate clearly with client executives, operators, engineers, and internal partners
• •Care about durable client outcomes
• •Ability to move fast without becoming sloppy
• •Ability to hold a room of senior client leaders and still go low-level enough to shadow an operator, debug a workflow, or query the warehouse
• •Ability to manage people with a pod that gets sharper
• •Ability to repeatedly be handed messy, important operational problems after the launch and found a way to make things actually work
• •Restlessness around operational ambiguity
• •Ability to teach yourself new tools
• •Comfort being both strategic and extremely low-level in the same week
• •Ability to communicate clearly with client executives, operators, engineers, and internal partners
• •Care about durable client outcomes
• •Ability to move fast without becoming sloppy
• •Ability to hold a room of senior client leaders and still go low-level enough to shadow an operator, debug a workflow, or query the warehouse
• •Ability to manage people with a pod that gets sharper
• •Ability to repeatedly be handed messy, important operational problems after the launch and found a way to make things actually work
• •Restlessness around operational ambiguity
• •Ability to teach yourself new tools
• •Comfort being both strategic and extremely low-level in the same week
• •Ability to communicate clearly with client executives, operators, engineers, and internal partners
• •Care about durable client outcomes
• •Ability to move fast without becoming sloppy
• •Ability to hold a room of senior client leaders and still go low-level enough to shadow an operator, debug a workflow, or query the warehouse
• •Ability to manage people with a pod that gets sharper
• •Ability to repeatedly be handed messy, important operational problems after the launch and found a way to make things actually work
• •Restlessness around operational ambiguity
• •Ability to teach yourself new tools
• •Comfort being both strategic and extremely low-level in the same week
• •Ability to communicate clearly with client executives, operators, engineers, and internal partners
• •Care about durable client outcomes
• •Ability to move fast without becoming sloppy
• •Ability to hold a room of senior client leaders and still go low-level enough to shadow an operator, debug a workflow, or query the warehouse
• •Ability to manage people with a pod that gets sharper
• •Ability to repeatedly be handed messy, important operational problems after the launch and found a way to make things actually work
• •Restlessness around operational ambiguity
• •Ability to teach yourself new tools
• •Comfort being both strategic and extremely low-level in the same week
• •Ability to communicate clearly with client executives, operators, engineers, and internal partners
• •Care about durable client outcomes
• •Ability to move fast without becoming sloppy
• •Ability to hold a room of senior client leaders and still go low-level enough to shadow an operator, debug a workflow, or query the warehouse
• •Ability to manage people with a pod that gets sharper
• •Ability to repeatedly be handed messy, important operational problems after the launch and found a way to make things actually work
• •Restlessness around operational ambiguity
• •Ability to teach yourself new tools
• •Comfort being both strategic and extremely low-level in the same week
• •Ability to communicate clearly with client executives, operators, engineers, and internal partners
• •Care about durable client outcomes
• •Ability to move fast without becoming sloppy
• •Ability to hold a room of senior client leaders and still go low-level enough to shadow an operator, debug a workflow, or query the warehouse
• •Ability to manage people with a pod that gets sharper
• •Ability to repeatedly be handed messy, important operational problems after the launch and found a way to make things actually work
• •Restlessness around operational ambiguity
• •Ability to teach yourself new tools
• •Comfort being both strategic and extremely low-level in the same week
• •Ability to communicate clearly with client executives, operators, engineers, and internal partners
• •Care about durable client outcomes
• •Ability to move fast without becoming sloppy
• •Ability to hold a room of senior client leaders and still go low-level enough to shadow an operator, debug a workflow, or query the warehouse
• •Ability to manage people with a pod that gets sharper
• •Ability to repeatedly be handed messy, important operational problems after the launch and found a way to make things actually work
• •Restlessness around operational ambiguity
• •Ability to teach yourself new tools
• •Comfort being both strategic and extremely low-level in the same week
• •Ability to communicate clearly with client executives, operators, engineers, and internal partners
• •Care about durable client outcomes
• •Ability to move fast without becoming sloppy
• •Ability to hold a room of senior client leaders and still go low-level enough to shadow an operator, debug a workflow, or query the warehouse
• •Ability to manage people with a pod that gets sharper
• •Ability to repeatedly be handed messy, important operational problems after the launch and found a way to make things actually work
• •Restlessness around operational ambiguity
• •Ability to teach yourself new tools
• •Comfort being both strategic and extremely low-level in the same week
• •Ability to communicate clearly with client executives, operators, engineers, and internal partners
• •Care about durable client outcomes
• •Ability to move fast without becoming sloppy
• •Ability to hold a room of senior client leaders and still go low-level enough to shadow an operator, debug a workflow, or query the warehouse
• •Ability to manage people with a pod that gets sharper
• •Ability to repeatedly be handed messy, important operational problems after the launch and found a way to make things actually work
• •Restlessness around operational ambiguity
• •Ability to teach yourself new tools
• •Comfort being both strategic and extremely low-level in the same week
• •Ability to communicate clearly with client executives, operators, engineers, and internal partners
• •Care about durable client outcomes
• •Ability to move fast without becoming sloppy
• •Ability to hold a room of senior client leaders and still go low-level enough to shadow an operator, debug a workflow, or query the warehouse
• •Ability to manage people with a pod that gets sharper
• •Ability to repeatedly be handed messy, important operational problems after the launch and found a way to make things actually work
• •Restlessness around operational ambiguity
• •Ability to teach yourself new tools
• •Comfort being both strategic and extremely low-level in the same week
• •Ability to communicate clearly with client executives, operators, engineers, and internal partners
• •Care about durable client outcomes
• •Ability to move fast without becoming sloppy
• •Ability to hold a room of senior client leaders and still go low-level enough to shadow an operator, debug a workflow, or query the warehouse
• •Ability to manage people with a pod that gets sharper
• •Ability to repeatedly be handed messy, important operational problems after the launch and found a way to make things actually work
• •Restlessness around operational ambiguity
• •Ability to teach yourself new tools
• •Comfort being both strategic and extremely low-level in the same week
• •Ability to communicate clearly with client executives, operators, engineers, and internal partners
• •Care about durable client outcomes
• •Ability to move fast without becoming sloppy
• •Ability to hold a room of senior client leaders and still go low-level enough to shadow an operator, debug a workflow, or query the warehouse
• •Ability to manage people with a pod that gets sharper
• •Ability to repeatedly be handed messy, important operational problems after the launch and found a way to make things actually work
• •Restlessness around operational ambiguity
• •Ability to teach yourself new tools
• •Comfort being both strategic and extremely low-level in the same week
• •Ability to communicate clearly with client executives, operators, engineers, and internal partners
• •Care about durable client outcomes
• •Ability to move fast without becoming sloppy
• •Ability to hold a room of senior client leaders and still go low-level enough to shadow an operator, debug a workflow, or query the warehouse
• •Ability to manage people with a pod that gets sharper
• •Ability to repeatedly be handed messy, important operational problems after the launch and found a way to make things actually work
• •Restlessness around operational ambiguity
• •Ability to teach yourself new tools
• •Comfort being both strategic and extremely low-level in the same week
• •Ability to communicate clearly with client executives, operators, engineers, and internal partners
• •Care about durable client outcomes
• •Ability to move fast without becoming sloppy
• •Ability to hold a room of senior client leaders and still go low-level enough to shadow an operator, debug a workflow, or query the warehouse
• •Ability to manage people with a pod that gets sharper
• •Ability to repeatedly be handed messy, important operational problems after the launch and found a way to make things actually work
• •Restlessness around operational ambiguity
• •Ability to teach yourself new tools
• •Comfort being both strategic and extremely low-level in the same week
• •Ability to communicate clearly with client executives, operators, engineers, and internal partners
• •Care about durable client outcomes
• •Ability to move fast without becoming sloppy
• •Ability to hold a room of senior client leaders and still go low-level enough to shadow an operator, debug a workflow, or query the warehouse
• •Ability to manage people with a pod that gets sharper
• •Ability to repeatedly be handed messy, important operational problems after the launch and found a way to make things actually work
• •Restlessness around operational ambiguity
• •Ability to teach yourself new tools
• •Comfort being both strategic and extremely low-level in the same week
• •Ability to communicate clearly with client executives, operators, engineers, and internal partners
• •Care about durable client outcomes
• •Ability to move fast without becoming sloppy
• •Ability to hold a room of senior client leaders and still go low-level enough to shadow an operator, debug a workflow, or query the warehouse
• •Ability to manage people with a pod that gets sharper
• •Ability to repeatedly be handed messy, important operational problems after the launch and found a way to make things actually work
• •Restlessness around operational ambiguity
• •Ability to teach yourself new tools
• •Comfort being both strategic and extremely low-level in the same week
• •Ability to communicate clearly with client executives, operators, engineers, and internal partners
• •Care about durable client outcomes
• •Ability to move fast without becoming sloppy
• •Ability to hold a room of senior client leaders and still go low-level enough to shadow an operator, debug a workflow, or query the warehouse
• •Ability to manage people with a pod that gets sharper
• •Ability to repeatedly be handed messy, important operational problems after the launch and found a way to make things actually work
• •Restlessness around operational ambiguity
• •Ability to teach yourself new tools
• •Comfort being both strategic and extremely low-level in the same week
• •Ability to communicate clearly with client executives, operators, engineers, and internal partners
• •Care about durable client outcomes
• •Ability to move fast without becoming sloppy
• •Ability to hold a room of senior client leaders and still go low-level enough to shadow an operator, debug a workflow, or query the warehouse
• •Ability to manage people with a pod that gets sharper
• •Ability to repeatedly be handed messy, important operational problems after the launch and found a way to make things actually work
• •Restlessness around operational ambiguity
• •Ability to teach yourself new tools
• •Comfort being both strategic and extremely low-level in the same week
• •Ability to communicate clearly with client executives, operators, engineers, and internal partners
• •Care about durable client outcomes
• •Ability to move fast without becoming sloppy
• •Ability to hold a room of senior client leaders and still go low-level enough to shadow an operator, debug a workflow, or query the warehouse
• •Ability to manage people with a pod that gets sharper
• •Ability to repeatedly be handed messy, important operational problems after the launch and found a way to make things actually work
• •Restlessness around operational ambiguity
• •Ability to teach yourself new tools
• •Comfort being both strategic and extremely low-level in the same week
• •Ability to communicate clearly with client executives, operators, engineers, and internal partners
• •Care about durable client outcomes
• •Ability to move fast without becoming sloppy
• •Ability to hold a room of senior client leaders and still go low-level enough to shadow an operator, debug a workflow, or query the warehouse
• •Ability to manage people with a pod that gets sharper