Deployment Strategist - Public Sector, Nonprofit & Education
On-siteAmsterdam, North Holland, The Netherlands
Job Summary
Lead end-to-end customer engagement for Agentic AI deployments across Public Sector, Nonprofit, and Education sectors, owning the full lifecycle from discovery through consumption. Define customer AI strategy and architecture, conducting design workshops and leading agent design sessions while ensuring responsible AI governance. Manage delivery timelines, stakeholder communication, and risk escalation as the operational backbone of the team, coordinating closely with Forward Deployed Engineers to align strategy with technical execution. Assess customer readiness for AI adoption, guide change management, and synthesize field insights to influence the product roadmap. Serve as the primary customer-facing contact, building trust-based relationships with senior stakeholders and presenting outcomes in terms of business value.
Required Qualifications
- You have a degree in Computer Science or a related field
- 4+ years experience in strategic solutioning, technical advisory, or delivery leadership or program management for enterprise cloud or SaaS technology
- Proven experience managing and delivering customer-facing projects within Public Sector, Higher Education, or Nonprofit environments
- Prior customer-facing delivery experience (consulting, professional services, or technical advisory)
- Demonstrated understanding of the Salesforce platform and ecosystem, including Agentic AI capabilities and Data Cloud
- Working knowledge of one or more programming languages: Python, JavaScript, Java, or Apex
- Proven ability to lead and own complex, ambiguous engagements end-to-end — from discovery through to measurable outcomes
- Experience leading AI/LLM solution design, including agentic AI strategy, conversation design, and responsible AI practices
- Strong project and program management skills — ability to run multiple work-streams, manage stakeholder expectations, and keep delivery on track in ambiguous environments
- Ability to travel 25% of the time to customer sites
Desired Qualifications
- Experience with Salesforce Data Cloud, Agentforce platform, and Salesforce CRM (Sales, Service, Marketing)
- Experience designing and deploying AI solutions in regulated industries (e.g., public sector, financial services, healthcare)
- Salesforce platform certifications (e.g., Data Cloud Consultant, Agentforce Specialist, Application Architect) or similar platform certifications such as Microsoft, Oracle, or similar platforms
- Background in change management, organizational design, or enterprise transformation
- Experience with AI/ML concepts beyond LLMs, including NLP, RAG architectures, and model evaluation frameworks
- A get-things-done mindset with strong bias for action — comfortable operating in unstructured fast moving environments
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