Deployment Manager (Robotics Startup)
On-siteWatertown, Massachusetts, United States
Job Summary
Own customer deployments end-to-end, from post-sale kickoff through launch and early post-deployment stabilization. Serve as the primary point of contact for customer operations, IT, facilities, and other stakeholders during deployment. Coordinate site readiness activities including physical layout, workflows, networking, access, and operational constraints. Plan and manage deployment timelines, delivery schedules, and internal and external dependencies. Identify risks, gaps, and blockers early, and drive resolution across customer teams and internal stakeholders. Work closely with Sales, Operations, Engineering, and Customer Success to ensure smooth handoffs and clear accountability. Operate effectively in ambiguous, non-standard customer environments where processes are still evolving. Contribute to the development, documentation, and continuous improvement of Tutor's deployment playbooks and processes. Support customers through initial post-launch operations to ensure stability, satisfaction, and readiness for long-term success.
Required Qualifications
- 2–4 years of experience in a customer-facing role within manufacturing, warehousing, logistics, or industrial environments
- Experience coordinating complex, multi-stakeholder projects in operational or production settings
- Familiarity with how industrial facilities operate, including workflows, safety culture, and cross-functional coordination
- Strong organizational skills and comfort owning timelines, details, and follow-through
- Clear, direct communicator who can work effectively with both technical and non-technical stakeholders
- Comfortable handling issues as they arise, including delays, changing requirements, and difficult conversations
- Bias toward ownership, accountability, and getting things done in imperfect, real-world conditions
- Interest in robotics, automation, and deploying technology into physical environments
- Willingness to travel as needed to support customer deployments nationwid
Desired Qualifications
- Experience in sales, customer success, sales engineering, field engineering, or systems integration in industrial settings
- Prior exposure to robotics, automation systems, MES, WMS, or industrial IT environments
- Experience working with early-stage or scaling startups
- Comfort operating with evolving processes and contributing to documentation and playbook development
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