Deployment Engineer
$80,000–$120,000 year
On-siteNew York, United States or Brooklyn, New York, United States
New York, United States or Brooklyn, New York, United StatesOn-siteFull Time$80,000–$120,000 year
Full Time
Job Summary
Install, upgrade, and troubleshoot industrial robots at customer sites across the US, often traveling up to three or four weeks per month. Train client staff on robot operation and use field insights to feed product, software, and ML teams. When at HQ, assist in robot design, component selection, assembly, and testing. Provide remote customer support via Slack, text, or phone to monitor performance and triage issues.
Required Qualifications
- You wont be shying away from frequent travel to customer sites, up to 3 or 4 weeks a month to various locations across the US may be required when we are in a deployment sprint
- You have the knack for understanding how complex mechanical and electrical systems work
- You know how to surprise and delight customers by building strong relationships in every interaction and properly setting + overdelivering on expectations
- You thrive in a high-trust, high-autonomy environment
- You have a strong foundation in engineering
- You enjoy working closely with others
- You bring an extreme sense of urgency to your work
- You move quickly and decisively to get things done
- You are always trying to think one step ahead
- You don't need to be micromanaged on what the top priorities are at any given moment
- You are excited to join our mission
- You are excited about using your technical knowledge to empower them
- You are excited to drive immediate impact
- You are excited to create a future where automation is accessible to all
Desired Qualifications
- Experience with CAD/CAM, manufacturing methods including 3D Printing, CNC machining, and electrical assembly
- Computer assembly, administration, and networking
- Familiar and comfortable with VR headsets
- Experience building and troubleshooting robotic and mechanical systems
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