Department Supervisor - Millcreek Mall

Job Summary

Required Qualifications

• •emerging leader
• •ambitious
• •effective communicator
• •supportive
• •analytical solution finder
• •capable of working with numbers
• •managing statistics
• •achievement-oriented
• •motivated by performance
• •competition
• •truly customer centric
• •no two days are ever the same
• •work in accordance with legal requirements
• •H&M standards, policies, and procedures
• •support the Sales and Profit goals
• •deliver the Best Customer Experience
• •meet the expectations of customers and colleagues
• •support the total OMNI customer experience
• •ensure visual and commercial curation according to global guidelines
• •representing yourself and the H&M brand positively during customer interactions
• •be aware of and take responsibility of your department's strengths
• •identifying commercial opportunities
• •working with your Department Manager to act on them
• •Ensure customer service is provided in all areas of the store
• •team has the ability to work towards actively promoting and selling products to customers
• •Following up that your team is actively promoting our Customer Loyalty App (Hello Member)
• •in-store sustainability initiatives
• •Ensure correct routines in fitting room and checkout
• •transaction, returns and exchanges
• •Ensure all admin routines for both people and operations are handled in a correct way
• •Keep up-to-date with fashion scene
• •trends, tendencies, styles, brands, products, competitors and relevant influencers
• •Ensure your team provides product and fashion knowledge
• •other relevant information during customer interactions
• •Retain and share your knowledge and skills with the Store team
• •Collaboration, planning & teamwork with in-store Visual Merchandiser team
• •Give & receive feedback with your colleagues to learn, develop & support each other
• •Regular communication to store colleagues to inform, motivate and inspire
• •daily, weekly meetings
• •Ensure all procedures, routines, and legal requirements in all areas of the store are followed
• •Secure a clean and tidy sales floor and back of house including stockroom areas
• •Ensure high fashion quality, visual and commercial product presentation
• •good garment care
• •Secure good stock levels
• •provide input on allocation to Area team
• •Ensure the full garment cycle – from delivery to garment presentation
• •fitting room routines
• •according to our standards and routines set internally
• •utilizing all tools and technology provided
• •Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools
• •Instore Care App
• •Click & Collect
• •Smart Store
• •Secure a strong balance and the maintenance of price signs in-store
• •throughout the sales floor/store
• •following guidelines according to global and local strategies
• •sales market/regional requirements
• •ensure a strong and consistent price perception throughout store
• •Updating & upkeep of BOH Areas for all colleagues
• •key information, health & safety, tidiness
• •Responsible for opening & closing of store daily
• •25% Staff Discount
• •Medical, Pharmacy Vision and Dental Coverage
• •Employee Assistance Program
• •Vacation, Wellness, Holiday and Parental Pay
• •401K
• •Commuter Benefits
• •Health and Dependent Care FSA
• •additional Voluntary Benefits
• •extensive development opportunities around the globe
• •staff discount card
• •usable on all our H&M Group brands in stores and online
• •Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound
• •H&M Incentive Program – HIP
• •inclusive, diverse and equitable workplaces
• •variety of people that share and combine their knowledge, experience and ideas
• •fair and equal process
• •reasonable accommodations for applicants with disabilities
• •liberate fashion for the many
• •shape a new world in Fashion
• •unleash your self-expression
• •culture of inclusion and belonging
• •share our commitment