Department Scheduler - Linguistic Services
On-siteSeattle, Washington, United States
Seattle, Washington, United StatesOn-siteFull TimeHealthcare TechEnterprise
Full TimeEnterpriseHealthcare Tech
Job Summary
Manage daily scheduling activities using a multi-line phone system and computerized database to respond to Swedish Medical Center requests, screen service eligibility, and assign unassigned requests to appropriate providers. Identify service gaps, guide customers on interpreter service structures, and provide feedback on software parameters to evaluate assignment process efficiency. Recommend improvements to both computerized and manual systems to enhance overall performance while supporting patient-focused care.
Required Qualifications
- 2 years of experience as a scheduler/dispatcher or equivalent experience
- Demonstrated experience working with diverse cultural and socio-economic backgrounds showing sensitivity to cultural differences and concerns
Desired Qualifications
- Associate's Degree in Social services, business, or related field
- Experience in a social service or medical environment; preferably related to providing interpreter services to the public or working with limited English speaking population
- Experience with contracts
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