Department Manager- Westfield Valley Fair
$63,107–$72,571 year
On-siteSanta Clara, California, United States
Santa Clara, California, United StatesOn-siteFull Time$63,107–$72,571 yearSenior LevelRetailEnterprise
Full TimeSenior LevelEnterpriseRetail
Job Summary
Lead the Department Manager team by curating the OMNI customer experience, analyzing sales data to optimize profits, and ensuring visual and commercial presentation aligns with global guidelines. Manage daily store operations including opening/closing, fitting room routines, and stock allocation while maintaining cost efficiency and adherence to legal requirements. Drive team development through recruitment, performance evaluations, and upskilling, fostering collaboration with the Visual Merchandiser team to execute product trends and sustainability initiatives.
Required Qualifications
- strong leader
- enjoys taking responsibility for others
- ambitious
- effective communicator
- supportive
- analytical solution finder
- capable of working with numbers and managing statistics
- achievement-oriented
- motivated by performance and competition
- truly customer centric
- recruitment
- onboarding
- performance management
- upskilling & developing your team in-store
- Complete performance evaluations
- succession planning
- Retain and share your knowledge and skills with your team
- Collaboration, planning & teamwork with in-store Visual Merchandiser team
- Give & receive feedback with your colleagues to learn, develop & support each other
- teams planning & scheduling
- Regular communication to store colleagues to inform, motivate and inspire
- Ensure all procedures, routines, and legal requirements in all areas of the store are followed
- Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development
- Secure a clean and tidy sales floor and back of house including stockroom areas
- Ensure high fashion quality, visual and commercial product presentation, with good garment care
- Secure good stock levels and provide input on allocation to Area team
- Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally
- Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools
- Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements
- Updating & upkeep of BOH Areas for all colleagues
- Responsible for opening & closing of store daily
- Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers
- Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions
- Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on them
- Establish & analyze sales and budget goals, creating plans to optimize results
- Ensure customer service is provided in all areas of the store
- Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
- Ensure all admin routines for both people and operations are handled in a correct way
- Manage your department in a cost-efficient way
- Ensure visual and commercial curation according to global guidelines
- Representing yourself and the H&M brand positively during customer interactions
- Aware of your store's strengths, opportunities, and competitors
- Analyze and follow up on sales
- Create plans to optimize results and profits
- Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
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