Department Manager - Trade - Nowra
On-siteNowra, New South Wales, Australia
Job Summary
Lead and develop a team to deliver a consistent, knowledgeable, and efficient experience for trade customers by building strong relationships with key customers while driving sales through effective merchandising, strong availability, and meaningful customer engagement. Work closely with Trade Specialists and the wider store team to deliver a seamless end-to-end experience, using customer insights and feedback to improve service and strengthen long-term customer loyalty. Manage rostering, stock flow, and day-to-day operations to keep everything running smoothly, supporting community and local business connections that help grow your customer base. This role includes a minimum of 1 in 3 weekend roster and some public holiday work. You will be part of a supportive store leadership team that works closely together to get the best out of each other.
Required Qualifications
- Strong understanding of customer service and commercial outcomes
- Lead by example in safe work practices
- Ability to prioritise tasks & meet deadlines in a fast environment
- Minimum of 1 in 3 weekend roster
- Some public holiday work
Desired Qualifications
- You're someone who enjoys leading from the floor and supporting your team
- You understand what great service looks like in a trade environment
- You bring a collaborative mindset
- You're comfortable balancing day-to-day operations with longer-term thinking
- You enjoy building strong relationships that make a difference
- An ability to approach, connect and confidently interact with customers and teams
- To act with integrity, be safe and do your best
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