Department Manager - Trade
On-siteVermont South, Victoria, Australia
Job Summary
Lead and develop a team to deliver a consistent, knowledgeable, and efficient experience for trade customers. Build strong relationships with key customers while driving sales through effective merchandising, strong availability, and meaningful customer engagement. Work closely with Trade Specialists and the wider store team to deliver a seamless end-to-end experience. Use customer insights and feedback to improve service and strengthen long-term customer loyalty. Manage rostering, stock flow, and day-to-day operations to keep everything running smoothly. Support community and local business connections that help grow your customer base. This role includes a minimum of one in three weekend roster and some public holiday work.
Required Qualifications
- Strong understanding of customer service and commercial outcomes
- Lead by example in safe work practices
- Ability to approach, connect and confidently interact with customers and teams
- An ability to prioritise tasks & meet deadlines in a fast environment
- Minimum of 1 in 3 weekend roster
- Some public holiday work
Desired Qualifications
- You understand what great service looks like in a trade environment and take pride in delivering it consistently
- You bring a collaborative mindset, working closely with others to solve problems and deliver results
- You're comfortable balancing day-to-day operations with longer-term thinking
- You enjoy building strong relationships that make a difference
- You're someone who enjoys leading from the floor and supporting your team
- Connecting with customers and making things happen
- You're ready to lead a team, strengthen customer relationships and make a real impact in a growing commercial space
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