Department Manager - Tanger Outlets Grand Rapids
$49,005–$56,347 year
On-siteByron Center, Michigan, United States
Byron Center, Michigan, United StatesOn-siteFull Time$49,005–$56,347 yearRetailEnterprise
Full TimeEnterpriseRetail
Job Summary
Oversee the total OMNI customer experience by curating visual and commercial standards, managing sales and budget goals, and optimizing profits through data analysis. Lead daily store operations including opening/closing, staff scheduling, recruitment, performance evaluations, and succession planning. Ensure strict adherence to global guidelines for fitting room routines, checkout procedures, stock levels, and in-store tech services like Click & Collect. Maintain a clean sales floor and back-of-house areas while driving team development and collaboration with visual merchandising.
Required Qualifications
- strong leader
- enjoys taking responsibility for others
- ambitious
- effective communicator
- supportive
- analytical solution finder
- capable of working with numbers and managing statistics
- achievement-oriented
- motivated by performance and competition
- truly customer centric
- recruitment
- onboarding
- performance management
- upskilling & developing your team in-store
- Complete performance evaluations
- succession planning
- Retain and share your knowledge and skills with your team
- Collaboration, planning & teamwork with in-store Visual Merchandiser team
- Give & receive feedback with your colleagues to learn, develop & support each other
- teams planning & scheduling
- Ensure all procedures, routines, and legal requirements in all areas of the store are followed
- Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development
- Secure a clean and tidy sales floor and back of house including stockroom areas
- Ensure high fashion quality, visual and commercial product presentation, with good garment care
- Secure good stock levels and provide input on allocation to Area team
- Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided
- Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
- Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store
- Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)
- Responsible for opening & closing of store daily
- Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc
- Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions
- Establish & analyze sales and budget goals, creating plans to optimize results
- Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
- Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
- Manage your department in a cost-efficient way
- Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
- Ensure all admin routines for both people and operations are handled in a correct way
- Representing yourself and the H&M brand positively during customer interactions
- Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on them
- You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
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