Department Manager - Northmead
On-siteNorthmead, New South Wales, Australia
Job Summary
Lead a team of 20+ to maintain an engaged and safe work environment while performing duty manager responsibilities, including opening and closing the store across weekdays and weekends. Build team capability on Best Experience and Safety Culture & Compliance, including team engagement, performance management, and recognition. Rostering and strategic planning for your team to deliver on the service promise, while driving department sales through strong merchandising and monitoring key metrics. Action customer feedback to improve the end-to-end customer experience and own department stock accuracy including adjustments, replenishment discipline, and loss prevention processes. Monitor and measure customer service levels, liaise with various teams in Merchandising, Store Leadership, and Health and Safety, and develop strong relationships with suppliers. This role includes a minimum of 1 in 3 weekend roster and some public holiday work.
Required Qualifications
- Previous experience in leading teams in the retail industry or a large, high volume customer focused organisation
- Confident leader, experienced in opening and closing the store and supporting smooth trade across weekdays and weekends
- Must be able to wear many hats, influence multiple stakeholders and understand KPI's and exceeding customer expectations
- Lead and inspire a large team (20+) to deliver the Best Experience through strong engagement, coaching and teamwork
- Champion a Safe & Secure environment by role‐modelling safety leadership and ensuring compliance with policies and procedures
- Build team capability through clear expectations, performance conversations and recognition
- Deliver on our service promise through effective rostering, planning and being ready when the customer is
- Drive strong retail fundamentals, including merchandising excellence, sales performance, stock accuracy, availability and loss prevention
- This role includes a minimum of 1 in 3 weekend roster and some public holiday work is required
Desired Qualifications
- Previous experience in leading teams with a focus on Safety and Wellbeing and Specialist products is preferred with the ability to develop teams and provide a healthy environment in which to work in
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.