Department Manager - Hanes Mall
$43,472–$50,003 year
On-siteWinston-Salem, North Carolina, United States
Job Summary
Manage the total OMNI customer experience by ensuring visual and commercial curation aligns with global guidelines while analyzing sales data to optimize results and profits. Lead daily operations including store opening and closing, fitting room routines, and checkout procedures, while maintaining a clean sales floor and accurate price signage. Drive team development through recruitment, performance evaluations, and succession planning, ensuring all colleagues adhere to legal requirements and operational standards. Collaborate with the Visual Merchandiser team to uphold fashion trends and product presentation, utilizing in-store tech tools for services like Click & Collect.
Required Qualifications
- strong leader
- enjoys taking responsibility for others
- ambitious
- effective communicator
- supportive
- analytical solution finder
- capable of working with numbers and managing statistics
- achievement-oriented
- motivated by performance and competition
- truly customer centric
- recruitment
- onboarding
- performance management
- upskilling & developing your team in-store
- Complete performance evaluations
- succession planning
- Retain and share your knowledge and skills with your team
- Collaboration, planning & teamwork with in-store Visual Merchandiser team
- Give & receive feedback with your colleagues to learn, develop & support each other
- teams planning & scheduling
- Ensure all procedures, routines, and legal requirements in all areas of the store are followed
- Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development
- Secure a clean and tidy sales floor and back of house including stockroom areas
- Ensure high fashion quality, visual and commercial product presentation, with good garment care
- Secure good stock levels and provide input on allocation to Area team
- Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally
- Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools
- Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store
- Updating & upkeep of BOH Areas for all colleagues
- Responsible for opening & closing of store daily
Desired Qualifications
- aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on them
- Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers
- Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions
- Establish & analyze sales and budget goals, creating plans to optimize results
- Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
- Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
- Manage your department in a cost-efficient way
- Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
- Ensure all admin routines for both people and operations are handled in a correct way
- Ensure visual and commercial curation according to global guidelines
- Representing yourself and the H&M brand positively during customer interactions
- Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
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