Department Manager
$54,080–$70,720 year
On-siteHicksville, New York, United States
Job Summary
Manage the total OMNI customer experience in your store, ensuring visual and commercial curation while analyzing sales to optimize results and profits. Lead your team through recruitment, performance management, and scheduling, while maintaining strict adherence to operational routines, legal requirements, and global guidelines for fitting rooms, checkout, and stock presentation. Ensure high fashion quality and clean sales floors, oversee the full garment cycle from delivery to presentation, and secure accurate price sign maintenance. Collaborate with the Visual Merchandiser team, stay updated on fashion trends and competitors, and actively promote the Customer Loyalty App and sustainability initiatives. Responsible for daily store opening and closing, managing cost-efficient department operations, and driving an inclusive culture that supports entrepreneurial spirit.
Required Qualifications
- strong leader
- enjoys taking responsibility for others
- ambitious
- effective communicator
- supportive
- analytical solution finder
- capable of working with numbers and managing statistics
- achievement-oriented
- motivated by performance and competition
- truly customer centric
- recruitment
- onboarding
- performance management
- upskilling & developing your team in-store
- Complete performance evaluations
- succession planning
- Retain and share your knowledge and skills with your team
- Collaboration, planning & teamwork with in-store Visual Merchandiser team
- Give & receive feedback with your colleagues to learn, develop & support each other
- teams planning & scheduling
- Regular communication to store colleagues to inform, motivate and inspire
- Ensure all procedures, routines, and legal requirements in all areas of the store are followed
- Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development
- Secure a clean and tidy sales floor and back of house including stockroom areas
- Ensure high fashion quality, visual and commercial product presentation, with good garment care
- Secure good stock levels and provide input on allocation to Area team
- Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally
- Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools
- Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store
- Updating & upkeep of BOH Areas for all colleagues
- Responsible for opening & closing of store daily
- Ensure visual and commercial curation according to global guidelines
- Representing yourself and the H&M brand positively during customer interactions
- Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on them
- Establish & analyze sales and budget goals, creating plans to optimize results
- Ensure customer service is provided in all areas of the store
- actively promoting and selling products to customers
- Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
- Manage your department in a cost-efficient way
- Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
- Ensure all admin routines for both people and operations are handled in a correct way
- Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers
- Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions
- Ensure your store's strengths, opportunities, and competitors are known
- Analyze and follow up on sales
- create plans to optimize results and profits
Desired Qualifications
- aware of your store's strengths, opportunities, and competitors
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