Department Manager - Business Analyst
On-siteBangkok, Bangkok, Thailand
Job Summary
Department Manager - Business Analyst responsible for owning reports and dashboards for the customer team, serving as the main liaison with data analysts and business stakeholders. Drive data-driven decision support by deep-diving into customer data to uncover insights, improve understanding of customer behavior, and identify opportunities. Collaborate with BI to generate meaningful data points, connect with stakeholders to drive initiatives for customer acquisition, retention, and win-back, and perform hypothesis testing and rollout. Requires strong proficiency with Excel and experience using visualization tools (Tableau, Power BI) and statistical tools (Python, SAS or R); familiarity with Agile and a proactive, investigative mindset.
Required Qualifications
- Bachelor’s degree or higher in applied mathematics, economics, computer science or data analytics
- 3-5 years experience in designing reports in business development, customer insights in retail omni-channels
- Strong understanding of retail business, customer research and integration with business planning
- Experience with large-scale data including customer, hierarchy, and transactional data
- Strong data-processing with Excel
- Experience with visualization tools (Tableau, Power BI) and statistical analysis tools (Python, SAS or R)
- Experience in digital customer experience in a high growth, fast paced environment
- Understanding of Agile methodology a plus
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