Department Lead - Pets/Birds
On-siteHillsboro, Ohio, United States
Job Summary
Oversee department operations by managing inventory, scanning outs, and executing price changes while adhering to indoor merchandising guides. Conduct regular stock counts, reconcile discrepancies, and replenish inventory from stockrooms or top stock. Maintain cleanliness and orderliness by enforcing sanitation protocols and managing recovery processes to ensure appealing displays. Coordinate planogram sets and playbook implementations to maximize sales potential. Provide customer service using the engagement model to assist with inquiries and locate products. Support front-end transactions and operate equipment including forklifts, pallet jacks, and handheld devices. Participate in cross-training and learning initiatives to acquire new skills. Work a 40-hour week with varied hours, days, nights, and weekends as business dictates.
Required Qualifications
- At least 2 years of retail experience with knowledge of specific department
- Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely
- Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses
- Demonstrate a high level of adaptability in response to changing priorities, unexpected challenges, and evolving business needs
- Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty
- Strong problem-solving skills to quickly identify and address issues, minimizing potential delays or disruptions
- Ability to remain composed and focused during high-pressure situations, ensuring quality and timely outcomes
- Demonstrated ability to prioritize tasks, meet deadlines, and maintain a high level of attention to detail
- Demonstrated ability to meticulously review and analyze information, identifying errors or inconsistencies to maintain high levels of accuracy
- Comfortable navigating computer systems and software to assist customers or manage tasks
- Excellent verbal and written interpersonal and communication skills
- Excellent customer service skills
- Flexibility with hours: ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates
- Ability to maintain a seated or standing position for extended durations
- Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently
- Ability to use a ladder and/or pallet jack
- Able to navigate and access all facilities
- Skill to effectively communicate verbally with others, both in-person and via electronic devices
- Close vision for computer-related tasks
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