Department Lead - Guest Service Lead
On-siteWaukesha, Wisconsin, United States
Job Summary
Greet and engage every customer to ensure an exceptional experience while maintaining outstanding standards and demonstrating solid product knowledge. Train and coach associates on all business aspects and product knowledge to support consistent service delivery. Manage staff efficiently, foster a respectful environment, and adapt management styles to achieve desired results. Ensure a clean and safe work environment across fixtures, shelves, backroom, bathroom, and sales floor. Verify appropriate merchandise stock levels, quality, presentation, and signage accuracy. Monitor accurate product inventory, conduct on-hand counts, and manage timely receipt of goods. Operate POS systems for cash management, opening and closing tills, markdowns, returns, and sign creation.
Required Qualifications
- passion for horticulture, yard/home décor, and seasonal merchandise
- Exceptional leadership qualities
- Exceptional communication and interpersonal skills
- Ability to train and develop sales associates
- time-management skills and multi-tasking abilities
- Great organizational and problem-solving skills
- Ability to adapt and change based upon specific situations
- Ability to interpret documents such as reports, training materials, operations manual, and other documents
- Ability to use and understand POS system and computer systems
- Ability to lift and/or move up to 3 pounds
- Ability to occasionally lift and/or move up to 25 pounds
Desired Qualifications
- Horticulture knowledge
- Skills in operating personal computers, POS systems, and various software packages
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