Department Lead - Guest Service Lead
On-siteBig Bend, Wisconsin, United States
Job Summary
Greet and engage every customer while maintaining outstanding standards, demonstrating solid product knowledge, and ensuring a clean, safe work environment across fixtures and the sales floor. Train and coach associates on all business aspects to deliver a consistent experience, manage staff efficiently, and oversee accurate inventory, stock levels, and merchandise presentation. Operate POS systems for cash management, returns, and sign creation while ensuring compliance with all policies and dress codes. Adapt management styles to achieve desired results and foster a respectful workplace. Requires horticulture knowledge and skills in operating various software packages.
Required Qualifications
- passion for horticulture, yard/home décor, and seasonal merchandise
- Exceptional leadership qualities
- Exceptional communication and interpersonal skills
- Ability to train and develop sales associates
- time-management skills and multi-tasking abilities
- Great organizational and problem-solving skills
- Ability to adapt and change based upon specific situations
- Ability to interpret documents such as reports, training materials, operations manual, and other documents
- Possess the ability to adapt and change based upon specific situations
- Ability to use and understand POS system and computer systems; including but not limited to cash management, opening and closing tills, appropriate markdowns, customer returns and sign creation
- Horticulture knowledge
- Skills in operating personal computers, POS systems, and various software packages
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