Department Lead - Guest Service Lead
On-siteBrookfield, Wisconsin, United States
Job Summary
Greet and engage every customer to ensure an exceptional experience, while maintaining outstanding standards and demonstrating solid product knowledge. Train and coach associates on all business aspects to build consistent skills, and efficiently manage staff to drive results. Adapt your management style to specific situations, foster a respectful environment, and ensure a clean, safe work area including fixtures, shelves, backroom, and sales floor. Manage accurate product inventory, verify stock levels and presentation, and operate POS systems for cash management, opening/closing tills, and returns. Ensure compliance with all policies, dress codes, and procedures.
Required Qualifications
- passion for horticulture, yard/home décor, and seasonal merchandise
- Exceptional leadership qualities
- Exceptional communication and interpersonal skills
- Ability to train and develop sales associates
- time-management skills and multi-tasking abilities
- Great organizational and problem-solving skills
- Ability to adapt and change based upon specific situations
- Ability to interpret documents such as reports, training materials, operations manual, and other documents
- Ability to use and understand POS system and computer systems; including but not limited to cash management, opening and closing tills, appropriate markdowns, customer returns and sign creation
- Horticulture knowledge
- Skills in operating personal computers, POS systems, and various software packages
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.