Department Coordinator
On-siteLeawood, Kansas, United States
Job Summary
Establish and maintain strong working relationships with internal clients across the organization to advance the employee experience. Collaborate closely with Digital and Information Technology teams to ensure alignment of business needs, while acting as the point of escalation for requests and incidents to ensure rapid resolution. Assist with new hire onboarding, IT software renewals, and Microsoft TEAMS support, providing training on tools and systems. Lead process improvement initiatives by assessing professional needs and identifying opportunities to increase efficiency and service quality. Participate in special projects and handle occasional overtime or weekend work as required.
Required Qualifications
- self-motivated
- positive customer service attitude
- focus on a positive employee experience
- Excellent communication skills
- ability to listen effectively
- comprehend internal client needs
- explain technical details in user-friendly language
- employ a proactive approach to problem-solving
- detail-oriented
- exceptional problem-solving skills
- ability to handle multiple projects simultaneously
- 4+ years related experience in an IT or administrative support role
- generally familiar with IT connectivity, systems and hardware
- Willing to participate in occasional travel
- All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations
- Be able to lift up to 50 pounds
- sit, stand and walk for extended periods
Desired Qualifications
- Hands-on experience with ServiceNow
- History of successful process improvement implementations is a plus
- Must be able to work both independently or with a group
- Occasional overtime and weekend work may be required
- Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments
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