Department Coordinator
On-site · Olathe, Kansas, United States
Job Summary
Coordinate field technicians in Olathe, KS to ensure on-time service and high customer satisfaction. Dispatch and schedule technicians to customer job sites, collect and finalize job details for processing, manage service tickets, assist with billing paperwork and meet customer billing requirements, and generate accurate work orders and picking lists for the warehouse. Produce and review department reports to monitor performance, work with the estimating team to provide service quotes, and assist field techs with technical troubleshooting and problem solving. Maintain documentation for service dates, tickets, and materials, and handle related administrative duties as assigned.
Required Qualifications
- Experience using Microsoft Office Suite
- Experience in a dispatch or other high volume administration field is a plus
- Must have excellent communication skills and focus on customer service
- Must have good time management skills, be organized and able to multi-task
- Represent the company in a professional manner
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