Department Coordinator
On-siteAustin, Texas, United States
Job Summary
Coordinate field technicians to customer job sites by scheduling assignments, collecting finalizing and submitting job details, and ensuring open tickets are cleared for materials, billing, and voided work. Collect customer COD payments prior to job completion, run and manage department reports to meet customer expectations, and create service tickets to ensure service dates are met. Assist the estimating team with service quotes, provide accurate work orders and picking lists to the warehouse, and support field techs with technical troubleshooting. This role requires Microsoft Office proficiency, strong dispatching experience, and excellent communication skills. DH Pace, a family-owned leader in door and security products, offers comprehensive medical, dental, and vision coverage starting your first full month, plus a 401(k) match and paid time off.
Required Qualifications
- Experience using Microsoft Office Suite
- Must have excellent communication skills
- Must have good time management skills
- Must be organized
- Must have the ability to multi-task
- Must be able to represent the company in a professional manner
- Must successfully complete employment verifications
- Must successfully complete background check
- Must successfully complete drug screen
- Must have a driving record (if applicable)
Desired Qualifications
- Experience in a dispatch or other high volume administration field
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