Dental Virtual Assistant & Patient Follow-Up Coordinator - 62764560684
RemotePhilippines or South Africa
Philippines or South AfricaRemoteFull Time
Full Time
Job Summary
Conduct outbound calls to new patient leads to collect missing information, verify insurance details, and confirm appointments. Follow up with patients submitting online inquiries, gather contact and payment data, and enter accurate information into the practice's EHR/CRM. Call patients with outstanding treatment plan questions, manage recall outreach for overdue hygiene and checkups, and maintain consistent communication with the in-office team. Work Monday through Friday in Central Time, with specific hours varying by day, while ensuring all sensitive patient data remains confidential.
Required Qualifications
- Excellent spoken English
- Professional phone presence
- Familiarity with medical terminology
- Experience in Dentistry, healthcare, or appointment-based customer service
- Prior virtual assistant, customer service, or administrative experience
- Experience handling calls and data entry
- Familiarity with CRMs, EHRs, or scheduling systems
- Ability to maintain confidentiality and handle sensitive information responsibly
- Professional and calm demeanor on the phone
- Highly organized and detail-oriented
- Comfortable speaking with patients about insurance, scheduling, and payment logistics
- Able to work independently with minimal supervision
- Strong follow-through and reliability
- Comfortable working in a fast-paced, patient-focused environment
Desired Qualifications
- Spanish fluency
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