Dental Treatment Coordinator
Remote · Philippines
Job Summary
Dental Treatment Coordinator role focused on helping patients understand treatment options, insurance coverage, and payment plans while coordinating appointments and maintaining accurate records. Responsibilities include reviewing treatment plans with patients, explaining procedures, coordinating consultations and referrals, verifying insurance benefits, preparing treatment estimates, discussing financing options, following up on pending treatments, answering questions about procedures and billing, collaborating with dentists and front-office staff, updating patient records and logs, submitting pre-authorizations and supporting documents, monitoring treatment acceptance, and ensuring a warm, confidential patient experience throughout the process.
Required Qualifications
- At least 2 years of experience in dental treatment coordination, dental administration, or a similar dental role
- Strong understanding of dental terminology, procedures, treatment plans, and tooth numbering
- Experience verifying dental insurance benefits and explaining patient financial responsibility
- Familiarity with dental practice management software such as Dentrix, Eaglesoft, Open Dental, Curve Dental, or similar systems
- Excellent spoken and written English
- Strong customer service, organization, and follow-up skills
- Comfortable discussing treatment costs and payment options with patients
- Able to manage multiple patients, appointments, and treatment plans accurately
- Experience supporting a North American dental practice is preferred
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