Dental Patient Representative I
On-site · Gaithersburg, Maryland, United States
Job Summary
Dental Patient Representative I manages front-office duties in a dental clinic, including patient registration and check-in within the EHR system, payment collection, scheduling return appointments, updating patient demographics, verifying insurance eligibilities and copays, and communicating with patients and the care team. Responsibilities include updating appointment statuses, notifying clinical staff of patient arrival, handling referrals and documentation, providing coverage for other sites as needed, and ensuring compliance with HIPAA and related forms. The role emphasizes strong phone and interpersonal skills, accuracy with scheduling and records, and collaboration with providers and administrative staff. Benefits include PTO, 403B retirement plan, tuition reimbursement opportunities, continuing education support, and malpractice coverage under FTCA.
Required Qualifications
- Front office experience in healthcare or dental setting preferred
- Proficiency with electronic health records (EHR) systems
- Strong communication and customer service skills
- Ability to verify insurance eligibility and explain copays
- Ability to schedule, register patients, and manage appointments
- HIPAA compliance and patient privacy knowledge
- Ability to print and manage provider schedules
- Ability to work across multiple sites if needed
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