DENTAL PATIENT COORDINATOR
$54,205–$75,046 year
On-sitePetersburg, Alaska, United States
Job Summary
Greet patients and family members professionally, obtaining and verifying demographic, financial, and insurance information during registration. Accept and post point-of-service payments, clearing patients for service delivery while answering billing questions and resolving accounts. Maintain multi-provider and specialty clinic schedules, directing calls to appropriate care providers and managing voicemail systems. Perform insurance eligibility verification, generate service authorizations for Medicaid and Veterans Affairs, and balance clinic financials daily. Distribute registration paperwork, manage patient referrals, and create treatment estimates reviewed with patients prior to service.
Required Qualifications
- High school diploma or equivalent
- Basic Life Support (BLS) certification
- 1-2 years of office/business experience or customer service experience
- 3 years of experience in a healthcare or dental setting or equivalent with 2 years progressively responsible experience in customer service
- Knowledge of General office functions and office equipment
- Electronic Health Record Registration, insurance, and billing requirements
- Skills in Problem solving and decision making
- Excellent interpersonal, verbal, and written communication
- Strong time management, organizational, and customer service skills
- Ability to Prioritize work in a fast-paced environment with many interruptions
- Work independently
- Read comprehend, and write simple instructions, short correspondence, and memos
- Work flexible hours with limited unplanned absence
- Learn new concepts and adapt to changing regulatory/payor billing and follow-up rules
- Work in a team setting and collaborate within cross-functional teams
- Basic Life Support (BLS) - American Heart Association
Desired Qualifications
- High school diploma or equivalent preferred
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