Dental Patient Coordinator (Future Opportunities in the Triangel Area)
On-siteRaleigh, North Carolina, United States or Cary, North Carolina, United States
Raleigh, North Carolina, United States or Cary, North Carolina, United StatesOn-siteFull TimeHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Coordinate patient appointments, verify insurance, and process payments while maintaining accurate patient data for billing and reporting. Greet and assist patients professionally, check them in and out, collect co-payments, and balance registers daily. Utilize RevenueWell for confirmations and insurance requests, monitor office emails and voicemails, and prepare next-day router reports. Support the Office Manager with end-of-day processes and escalate issues as needed. Manage same-day and next-day scheduling while ensuring all registers are balanced and accurate.
Required Qualifications
- Ability to reliably arrive in time to support office opening and scheduled business hours
- Flexibility to adjust schedule occasionally based on business needs, in accordance with company timekeeping and wage policies
- Subject to background screening consistent with applicable law and job‐related business needs
- High school diploma or equivalent
- Customer Service experience
- Ability to work in a fast‐paced environment and manage competing priorities
- Ability to balance registers accurately
- Strong communication skills
- Must exhibit ethical conduct & confidentiality
- High attention to detail and accuracy
- Strong computer and organization skills
- Communicates clearly and professionally with patients and team members in person and by phone
- Ability to demonstrate independent thinking as well as a teamwork‐oriented approach
Desired Qualifications
- Dental or medical front desk experience preferred
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