Dental Patient Coordinator - 4 Day Week
On-siteCary, North Carolina, United States
Job Summary
Support front-office operations by maintaining efficient scheduling, coordinating patient appointments, verifying insurance, and processing payments. Greet and assist patients professionally, check them in and out, collect co-payments, and balance registers daily. Utilize RevenueWell for confirmations and insurance requests, monitor office emails and voicemails, and run applicable reports. Complete next-day router preparation and support the Office Manager with end-of-day processes. Escalate issues as needed while managing competing priorities in a fast-paced environment. This role ensures accurate patient data for billing and reporting, delivering a positive patient experience while supporting office workflow.
Required Qualifications
- Ability to reliably arrive in time to support office opening and scheduled business hours
- Flexibility to adjust schedule occasionally based on business needs, in accordance with company timekeeping and wage policies
- Subject to background screening consistent with applicable law and job‐related business needs
- High school diploma or equivalent
- Customer Service experience
- Ability to work in a fast‐paced environment and manage competing priorities
- Ability to balance registers accurately
- Strong communication skills
- Must exhibit ethical conduct & confidentiality
- High attention to detail and accuracy
- Strong computer and organization skills
- Communicates clearly and professionally with patients and team members in person and by phone
- Ability to demonstrate independent thinking as well as a teamwork‐oriented approach
Desired Qualifications
- Dental or medical front desk experience preferred
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